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Please note that we - the Docear team - will not answer support questions. If you need help, please read the manual, read the FAQ, or discuss here in the forum with other Docear users.

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Author Topic: Latest version stopped working on Windows and Mac OSX
rdm
Newbie
Posts: 1
Post Latest version stopped working on Windows and Mac OSX
on: June 11, 2016, 17:13

I prepared many charts for my exams from about a month in version 1.1.1 and then I updates to latest version. Now, Docear has completely stopped working on Mac. I installed the latest version of Docear on Windows 7 and it worked once or twice and then stopped completely.

Reverting to older versions of Mac doesn't work. All versions stopped on Mac.

On windows, the software just shows hovering small logo at start and remains there forever.

I'm stuck and all my information regarding the exams are now gone to waste.

Please release some updates on both fast.

Thank you for your feedback. Please note that we - the Docear team - currently do not have the time to answer support questions. However, we encourage all Docear users to help each other.

Georg Link
Administrator
Posts: 31
Post Re: Latest version stopped working on Windows and Mac OSX
on: June 11, 2016, 23:17

Hi rdm,

I am sorry to hear that you lost your work during an upgrade.

While I feel your pain, I feel obligated to inform you that there seems to be no developer available to fix bugs in Docear (or further development).
However, I think development on Docear will resume in Fall and it would be helpful to learn, what cased the messup in your profile.

If you send me your Docear user directory [1], I can have a look try to recover anything for you:

Best,
Georg

[1] http://www.docear.org/support/user-manual/#The_user_directory

Joeran-
[Docear]
Administrator
Posts: 656
Post Re: Latest version stopped working on Windows and Mac OSX
on: June 13, 2016, 01:48

hi, i suggest to clean/delete all your configuration files (double-check that you don\'t delete your mind-maps 😉 ).

http://www.docear.org/faqs/docear-wont-start-what-can-i-do/
http://www.docear.org/support/user-manual/#ClearDelete_Settings

then try installing the latest docear version again. if this doesn work, clean again all your settings and install the old docear version.

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