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Please note that we - the Docear team - will not answer support questions. If you need help, please read the manual, read the FAQ, or discuss here in the forum with other Docear users.

When reporting bugs, or asking questions, please be as specific as possible. Name your operating system (e.g. Windows 7, 64 Bit), your JAVA version (e.g. Java 6, 32 Bit), whether you are using the latest Docear version, and provide step-by-step instructions that allow to reproduce the bug or problem you are reporting. Feel free to upload screenshots.

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Author Topic: Docear does not close
Tflott
Newbie
Posts: 3
Post Docear does not close
on: December 17, 2015, 04:51

Whenever I use Docear, I am unable to close the program. Instead, it simply hangs. The result is the same if I use the alt-F4 command, the red X, or the Icon>Quit Docear button.

Here are the details of my installation:

Machine: Dell Lattitude, I-5, four core, 8 GB RAM
OS: Windows 7 Pro
Java Version: 1.8
Docear for word: Yes
Word version: 2013

regards,

Thom

Thank you for your feedback. Please note that we - the Docear team - currently do not have the time to answer support questions. However, we encourage all Docear users to help each other.

WWANG
Newbie
Posts: 2
Post Re: Docear does not close
on: December 18, 2015, 07:44

I have the same problem.

Tflott
Newbie
Posts: 3
Post Re: Docear does not close
on: December 18, 2015, 15:37

Good to know I was not alone.

Here is how a was able to resolve the problem. After updating Java (v 1.8, 64 bit), I uninstalled and re-installed Docear. However, I need to warn you, I have had trouble opening and access past projects.

Good Luck,

Tflott
Newbie
Posts: 3
Post Re: Docear does not close
on: December 18, 2015, 15:37

Good to know I was not alone.

Here is how a was able to resolve the problem. After updating Java (v 1.8, 64 bit), I uninstalled and re-installed Docear. However, I need to warn you, I have had trouble opening and access past projects.

Good Luck,

Josh
Newbie
Posts: 20
Post Re: Docear does not close
on: December 19, 2015, 02:58

This worked for me:

http://www.docear.org/support/user-manual/#ClearDelete_Settings

WWANG
Newbie
Posts: 2
Post Re: Docear does not close
on: December 21, 2015, 05:59

Thank you for your postings.
I went in folder "/.docear" and deleted the files (not the sub-folders) in there. Then ran Docear, and imported my projects. It worked.

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